Screenshot
Last updated
Last updated
You can use Jam to quickly capture a screenshot of a bug – along with all the technical details engineers need to troubleshoot and fix bugs.
Unlike other screenshot tools, Jam's screenshot tool is purpose-built for product, engineering, support, and QA teams to aid in capturing bugs while automatically including all the technical details engineers require to address and fix them.
When you capture a screenshot with Jam, Jam captures the following technical diagnostics and auto-includes them to help your engineers debug faster:
Console logs
Fully inspectable network requests
URL
Timestamp and country
Device, OS, Browser
Viewport size
Network speed
Full page context of your cropped screenshot
And packages it all into one easy link to be shared with an engineer or pasted into a ticket.
Click once on the page to take a full screen screenshot of the viewport.
Here's an example of taking a full screenshot by clicking once on the page:
Drag an area of the screen to take a cropped screenshot of that area.
When you take a cropped screenshot with Jam, it also captures a full screen shot. This full screenshot will be side by side with the cropped screenshot in the Jam shared with engineers. This helps engineers see where the cropped image came from.
If you don't want the full screenshot included, you can deselect this option in the Jam draft window before you hit 'Create'.
Once a screenshot is captured, you can annotate your screenshots, using various annotation tools such as drawing, shapes, arrows, and text.
